All first time users of the help desk will be required to go to the web link below and complete an initial registration form in order to gain access to the system.
Army enterprise service desk phone number.
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Army enterprise service desk worldwide aesd w support for ako enterprise email hours.
To contact the disa service desk call 1 844 disa hlp.
Tier 1 provides support to various software applications besides gcss army.
Users may also call the army enterprise service desk at 1 866 335 army 2769.
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Army enterprise service desk aesd phone message update.
The requester guide below will assist in walking you through the process to register.
As of 30 april 2013 the aesd s interactive voice message ivr will be changed.
This will help ensure the incident is forwarded to the correct tier 2 help desk.
312 645 7716 oconus dsn.
For more information about working with disa please visit the industry partners website.
Contact info uic name phone ako e mail and or alternate email address unit office.
Users should always receive a ticket number from the technician for future reference when calling.
Specific contact information including field offices program offices and service desk automated menu sequences can be found in the disa help guide.
Subject include gcss army in the subject line if submitting incident reports via e mail.
This change is required in order to support the expanding customer base of the service desks.
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Https aesd w army mil cac required link email.
Provide transparent delivery sustainment and defense of landwarnet capabilities across the fort hood aor enabling unity of command and synchronization of the enterprise.
For immediate assistance please open a help ticket through the army enterprise service desk aesd website or by calling 1 866 335 army.
The aesd phone number will remain the same at 1 866 335 army 866 335 2769.
New user requester guide.
A brochure describing the army enterprise service desk.
Provide accurate information and log all calls into the ticketing system database.